Privacy Policy

Our Commitment to Your Privacy

At pp77, we understand that your personal information is important to you. This Privacy Policy explains in plain terms how we collect, process, store, and protect the data you share with us when you use our online casino, sports betting, and gaming services. It covers everything from account registration and payment processing to how we handle cookies and what rights you have as a user.

By accessing and using pp77's services — whether on mobile or via our web platform — you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact our support team if you have any questions. We are committed to being transparent, responsible, and fully compliant with applicable data-protection standards.

Information We Collect

When you register and use pp77, we collect a range of information necessary to provide you with a safe, personalized, and legally compliant gaming experience. The categories of personal data we collect include the following:

• Identity information: full name, date of birth, gender, nationality, and a copy of government-issued photo identification for KYC verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh (city, district, postal code).
• Financial information: payment method type (bKash, Nagad, Rocket, Upay, bank card), mobile wallet numbers used for transactions, and transaction history records.
• Technical information: IP address, device type, operating system, browser type, session duration, and pages visited while using our platform.
• Behavioral information: gameplay patterns, betting history, game preferences, bonus redemption records, and responsible gaming tool usage.

We collect this information through your direct inputs (registration form, payment screens), automated tracking technologies (session cookies, analytics), and in some cases, from identity verification partners. All collection activities are proportionate to the stated purposes and are in line with our responsible data handling practices.

How We Use Your Information

pp77 uses your personal data strictly for the purposes described below. We do not use your information for any purpose that you would not reasonably expect, and we do not engage in profiling for commercial resale. Your data is used to:

• Operate and maintain your pp77 account, including authentication, balance management, and transaction history.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels securely and accurately.
• Verify your identity in accordance with KYC requirements and detect fraudulent or suspicious account activity.
• Provide personalized promotions, bonuses, and offers relevant to your interests — you may opt out of marketing communications at any time.
• Comply with applicable laws and regulations, respond to law enforcement requests when legally obligated, and resolve disputes or complaints.

Data Sharing and Disclosure

pp77 does not sell, rent, or share your personal data with external parties for their own marketing or commercial purposes. We may share specific data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors and local mobile wallet operators (bKash, Nagad, Rocket, Upay) solely to complete your financial transactions.
• Identity verification and KYC service providers who help us confirm the authenticity of account holders.
• Regulatory or law enforcement bodies if we are legally required to disclose information — for example, in connection with a court order, fraud investigation, or anti-money-laundering obligation.

Any third party we engage with is contractually bound to handle your data in a manner consistent with this Privacy Policy. We perform due diligence on all service providers before engaging them and require them to meet our security standards.

Cookies and Tracking Technologies

pp77 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and measure site performance. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly, including login sessions, security tokens, and payment flow state management.
• Analytics cookies: help us understand how users navigate pp77, which games are most popular, and where technical issues arise so we can improve the platform.
• Preference cookies: remember your settings such as language selection, game display preferences, and notification options.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of pp77 and prevent you from accessing certain features such as account login and payment processing.

Data Security Measures

We take the security of your personal data seriously. pp77 employs a multi-layer security architecture that includes 256-bit SSL encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalls and intrusion detection systems, regular penetration testing and vulnerability assessments, and strict role-based access controls so that only authorized personnel can access sensitive data.

While no system can guarantee absolute security, we continuously review and improve our safeguards to keep pace with evolving cyber threats. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected users promptly and take all appropriate remediation steps.

Your Rights as a User

pp77 respects your right to control how your personal data is used. As a registered user of our platform, you are entitled to the following rights, which you may exercise at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you, including your account data, transaction records, and any KYC documents on file.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restriction: you may ask us to limit how we use your data in certain circumstances, for instance if you contest the accuracy of the data or object to a particular processing activity.
• Right to opt out of marketing: you may withdraw consent for receiving promotional messages, bonus notifications, and marketing emails at any time without penalty.

To exercise any of the above rights, please contact us at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. Requests related to account closure or data deletion may require additional identity verification before processing.

Third-Party Payment Services

pp77 integrates with local Bangladeshi payment gateways including bKash, Nagad, Rocket, and Upay, as well as international card networks. When you make a deposit or withdrawal, you may be redirected to the payment provider's own interface. At that point, your transaction data is handled by the payment provider under their own privacy policy and terms of service.

pp77 only receives a confirmation of the transaction outcome (success or failure) and the transaction reference number — we do not receive or store your full card or wallet credentials. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and Upay to understand how they handle your payment data.

Minors and Age Restriction

pp77 is strictly a platform for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has registered an account or shared personal information with us, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete any data associated with that account without delay. Age verification is a mandatory step in our KYC process and accounts that cannot verify the 21+ requirement will be suspended.

Changes to This Privacy Policy

pp77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, business practices, or applicable law. When we make material changes, we will notify registered users via email or a prominent notice on our platform at least 14 days before the changes take effect.

Your continued use of pp77 after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with any material change, you have the right to close your account and request deletion of your data before the revision takes effect.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pp77 handles your personal data, please reach out to our dedicated privacy support team. Email: [email protected] — we aim to respond to all privacy-related queries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent account security issues, please include your registered email address and account username in your message so we can locate and assist you faster.